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ITIL Managers and Revision Certification
A Firebrand Training
10
Day Course
ITIL Managers and Revision Certification - Overview
Information Technology Infrastructure Library
This ten (10) day accelerated ITIL Managers and Revision Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.
Our accelerated learning ITIL Certification Program:
- Offers the possibility to achieve the ITIL Foundation Certificate and the ITIL Manager's Certificate in 10 days - the course for the ITIL Foundation Certification starts on a Thursday evening and ends on Saturday. The ITIL Manager Certification part starts on Sunday and finishes on the next Sunday.
- Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages.
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system.
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory.
ITIL Managers and Revision Certification - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Managers and Revision Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at accepted industry standards
Who should earn an ITIL Certification?
An ITIL Managers and Revision Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- business managers
- customers & end-users involved in building good relationships with their IT service providers
- plus any organisation that depends on IT Services
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL Managers and Revision Certification - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials:
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
Accredited Program Courseware - developed to address the unique demands of accelerated learners
|
Module Description |
|---|
|
Service Management Service Support |
|
ISEB Manager's Certificate in IT Service |
|
Service Management Service Delivery (covers part 1 of the exam) |
|
ISEB Manager's Certificate in IT Service Management (covers part 2 of the exam) |
|
Revision days for the Manager's Certification |
ITIL Manager's and Revision Course program in detail
ITIL Service Management Essentials
Incident Management
- Definition of an incident, description of Incident Control
Problem Management
- Definition of a problem and known error, proactive problem management
Configuration Management
- Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
- Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
- Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
- Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
- Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
- Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
- Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
Service Management Service Support
IT Service Support Overview
- Why Service Management?
- Service Support modules
- Relationship with Service Delivery modules
Configuration Management
- Configuration Identification
- Configuration Management Database
- Configuration Control
- Configuration Status Accounting
- Configuration Audits
- Planning for Configuration Management
- Managing Configuration Management
- Costs & Benefits
Service Desk
- Data Capture
- User Requirements
- Planning for the Service Desk
- Managing the Service Desk
Incident Management
- Dealing with incidents
- Managing incidents
Problem Management
- Problem Management Functions
- Incident, Problem and Error Control
- Planning for Problem Management
- Managing Problem Management
Change Management
- Change Management Components
- Requests for Change
Release Management
- Why have Release Management?
- What is Software Release Management?
- Planning for Release Management
- Managing Release Management
Service Management Service Delivery
- IT Service Support Review
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Relationships between Service Support and Service Delivery modules
Service Level Management Overview
- The Requirement
- Service Level Agreement definition
- Service level Management in context
Financial Management
- Introduction
- Accounting and Charging
- Planning for Financial Management
- Costs & Benefits
Capacity Management
- Introduction
- Capacity Management Components
- Planning for Capacity Management
- Performance Management
- Capacity Plan
- Costs and Benefits
Availability Management
- Introduction
- Measurement
- Reporting
- Planning for Availability Management
IT Service Continuity
- Introduction
- Risk Analysis
- Threat Analysis
- Contingency Plan
- Costs and Benefits
Service Level Management
- Planning
- The Customers
- The Services
- Service Level Agreements
- Monitoring and Measurement
ITIL Managers and Revision Certification - Exam Track
The skills required by an individual taking the examination are listed below
- Knowledge of the ITIL Service Support and Service Delivery books.
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation.
- The student is able to design an organisational structure to support the management and use of IT Service Management processes.
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied.
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation.
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes.
- The student possesses the effective written communications skills required to be IT Service Manager or consultant.
- The student possesses the interactive communication skills required to be IT Service Manager or consultant. To be awarded the Certificate the candidate must achieve 50% or greater in both of the written examinations.
Examination procedure
The written examination will consist of two three-hour papers. Paper 1 will cover the area of Service Support, and Paper 2, Service Delivery. There may be considerable overlap in the subject matter between the two papers. The examination is 'closed book' and will be conducted over two consecutive days, the first paper will be held on the afternoon normally a Wednesday and the paper two on the Thursday morning.
The examination is based on a case study which will be provided to the candidates and the Provider's administrative contact at least two weeks in advance of the examination. Approximately 60% of the questions will be based on this case study. The remaining questions will be of a more general nature. The candidates will not be permitted to use their copy of the case study in the examination. Clean copies will be provided for each examination paper.
Each paper will have five questions totalling 20 marks each. In the examination all major topics of the curriculum will be examined.
The course price does not include external exam fees.
ITIL Managers and Revision Certification - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- All Meals; Unlimited Beverages, Snacks and Tea/Coffee
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL Managers and Revision Certification - Prerequisites
Students who are successful in the accelerated Certification course should possess:
- 6-24 months of experience in an IT Service Management
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Managers and Revision Certification Testimonials
"The instructor was very knowledgable and enthusiastic both about the curriculum and the real world implementation of the technology.
The training encourages a strong camraderie between the delegates which helps with the learning process."
Kevan Boitoult, Steria Services Ltd.
Microsoft MCSA Vista (9 Days) (18/8/2008 to 26/8/2008)
"It is very intense. Make sure you have a good background with the software before starting an intensive course. You will not have time to learn everything from scratch."
Rajinder Gill, Anandtech.
Microsoft MCSE Vista Security+ Certification (14 Days) (23/6/2008 to 6/7/2008)
"Overall, a very pleasant experience. Instructor kept the course on track and interesting. Catering is fabulous. "
Steve Cunningham, ...
PRINCE2 Foundation/Practitioner (5 Days) (11/8/2008 to 15/8/2008)
"A better way to study than the traditional training centre experience."
Jeffrey Wood, Heath Lambert Group.
Microsoft SharePoint Developer (Dual MCTS) Certification (5 Days) (4/8/2008 to 8/8/2008)
"Definitely a good way to accelerate learning. The instructor was able to aid understanding of several topics that I had struggled to grasp from reading reference books."
NP, NHS Supply Chain.
Microsoft MCSE 2003 Certification (14 Days) (21/7/2008 to 3/8/2008)
"The training course was well put together and very informative. Overall a very good course."
Thomas Jaep, SIG Consulting.
Microsoft Dynamics AX Advanced Developer (4 Days) (26/6/2008 to 29/6/2008)
"I fully enjoyed my training. The staff were knowledable, curteous and friendly. I have an unusual food allergy, which usually makes life difficult for the kitchen staff but I did not have a problem with any meal that I ate and the staff coped with my allergy and special food requests without complaint and seamlessly. The working day was long 8-8 but was well rewarding and the instructor was available late into the evening for questions and help."
Christine Elizabeth Morecroft, AXA insurance.
ISACA CISA (3 Days) (9/6/2008 to 11/6/2008)
"Intense, but learn loads. Not for the faint hearted. Get stuck in and learn well."
Mark Sole, Contracting.
Microsoft Vista/Server 2003 (MCTS/MCP) (5 Days) (21/7/2008 to 25/7/2008)
"I have been all over the world working with many companies and have done a lot of training in my life. The training at Firebrand is absolutly fantastic. It has been hard work very focussed and very intensive but I would do another course similar under the same conditions given the chance."
Paul Roberts, Support managers job with oracle DBA stuff within it..
Oracle 10g OCA/OCP Dual Certification (7 Days) (28/7/2008 to 3/8/2008)
"Accommodation and food were excellent. This allowed me to concentrate on the training and therefore pass both my exams. An excellent tutor, and really helped at making the content stick inside my head. A great week spent at Firebrand, and I will recommend this place to others."
JQ, Afiniti Limited.
Microsoft SharePoint Professional (Dual MCTS) (5 Days) (16/6/2008 to 20/6/2008)
"An excellent instructor, very funny and I one of the best instructors we have had over the past 4 years."
Jason Quire, IT Network Support.
Microsoft SharePoint Professional (Dual MCTS) (5 Days) (16/6/2008 to 20/6/2008)
"An intense course that really pushes you to learn. A very valuable experience that takes dedication to do but gives you the results."
Joseph Walters, Carlisle Group Plc..
Microsoft MCTS .NET - Web Applications (7 Days) (23/6/2008 to 29/6/2008)
"The course provided enough of the background concepts to give a stable grounding. The instructor was knowledgable and approachable with any quetsions."
MY, Self Employed.
Cisco CCNA Certification (6 Days) (11/8/2008 to 16/8/2008)
"Excellent trainer, with more than a willing ability to ensure all questions were answered and very flexible in her approach to those of differing abilities."
Ken Weston, TSG Ltd.
Microsoft Dynamics NAV (6 Days) (28/7/2008 to 2/8/2008)
"If you want intense, effective training then this is the place to be! The great food and company help, too :-)"
TLR, ColArt Fine Art & Graphics.
Microsoft SharePoint Professional (Dual MCTS) (5 Days) (16/6/2008 to 20/6/2008)
"Although the course was hard work and I did not achieve my MCSA qualification, I did learn a great deal which I am looking forward to put into practice in the real world. I strongly recommend that anyone thinking about doing this course, especially the MCSE, should first have 1-2 years experience with Active Directory before applying. Also, if you are not used to an intense learning environment, then I would suggest breaking the course up into 2 or 3 parts as it can be physically and mentally draining.
Overall, I have enjoyed my time here - the enthusiasm and knowledge of the instructor was excellent, and the facilities offered by Firebrand Training(especially the food!) provided a perfect environment for the intense study that the course required."
AT, Barclays Bank.
Microsoft MCSA Vista (9 Days) (18/8/2008 to 26/8/2008)
"Firebrand Training met my expectations, allowing me to meet my personal objectives."
Michael Edwards, Coreplex Limited.
Sun Certified Java Programmer Version 6 (7 Days) (30/6/2008 to 6/7/2008)
"This was the first time I have sat certificated exams. It was very hard work, but worth it for the experience."
SS, Capita.
Microsoft SharePoint Developer (Dual MCTS) Certification (5 Days) (23/6/2008 to 27/6/2008)
"The learning experience is very, very intense but is necessary given the limited time of each course. You have to be comitted to studying and training. The environment is ideal for for this, and focusing on passing the exams."
PG, Serco.
Microsoft MCTS .NET - Web Applications (7 Days) (23/6/2008 to 29/6/2008)
"Very hard work and very rewarding."
Tom Jobe, Lloyds TSB Commercial Finance.
Microsoft MCTS SQL Server 2005 (5 Days) (21/7/2008 to 25/7/2008)
"The entire experience was a very rewarding if not very tiring one! Do not be mislead, this course is tough!"
RB, Scientia Ltd.
Microsoft MCSA Vista (9 Days) (18/8/2008 to 26/8/2008)
"Intensive training but superbly delivered by experts, and the catering is second to none."
David Lloyd, RWE Dea UK.
ITIL Foundation Certification (2 Days) (11/8/2008 to 12/8/2008)
"The well being and commitment of Firebrand staff from the initial booking to the course all helped to provide a professional and comfortable learning experience."
Denis OCallaghan, n/a.
EC-Council E|CSA & L|PT (5 Days) (7/7/2008 to 11/7/2008)
"Very friendly, felt comfortable from day 1, almost part of the team."
Chris Barker, dabs.com.
Microsoft Dynamics AX Advanced Developer (4 Days) (26/6/2008 to 29/6/2008)
"Firebrand Training delivered an outstanding training course. Excellent organisation. Course material was covered in an energetic and totally comperehensive way by our trainer. Would thoroughly recommend both the instructor and Firebrand."
Paul Donohue, Elano Consulting.
PMI Project Management Professional (5 Days) (14/7/2008 to 18/7/2008)
"Firebrand offered me a great method of training with good assurance of passing the exams. The course was outstanding and the trainer has to be the best I have ever experienced. His knowledge and expertise was unbelievable and this made him the perfect trainer. I would definately come back here again for future courses. The food and hospitality was excellent."
Chris Roche, Unemployed.
PRINCE2 Foundation/Practitioner (5 Days) (7/7/2008 to 11/7/2008)
"An excellent location, facilities and staff to train in. One of the best."
Paul Key, Wincanton Group Plc.
(ISC)2 CISSP Boot Camp (7 Days) (14/7/2008 to 20/7/2008)
"It is well worth attending but do not expect an easy ride! Make sure to do plenty of reading before you arrive!"
Norm Fasey, ACI Worldwide.
(ISC)2 CISSP Boot Camp (7 Days) (14/7/2008 to 20/7/2008)
"Again, I was impressed with the facilities and staff."
Mark LePetit, Invomo Ltd.
(ISC)2 CISSP Boot Camp (7 Days) (14/7/2008 to 20/7/2008)
"My second course at Firebrand Training and I will be back for a third!"
Thomas Connor, Norfolk Police.
Microsoft SharePoint Professional (Dual MCTS) (5 Days) (4/8/2008 to 8/8/2008)
Managers and Revision Certification Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
24/9/2008 |
3/10/2008 |
Limited availability |
|
7/1/2009 |
16/1/2009 |
Seats open |
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