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ITIL Managers and Revision Certification
A Firebrand Training
10
Day Course
ITIL Managers and Revision Certification - Overview
Information Technology Infrastructure Library
This ten (10) day accelerated ITIL Managers and Revision Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.
Our accelerated learning ITIL Certification Program:
- Offers the possibility to achieve the ITIL Foundation Certificate and the ITIL Manager's Certificate in 10 days - the course for the ITIL Foundation Certification starts on a Thursday evening and ends on Saturday. The ITIL Manager Certification part starts on Sunday and finishes on the next Sunday.
- Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages.
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system.
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory.
ITIL Managers and Revision Certification - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Managers and Revision Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at accepted industry standards
Who should earn an ITIL Certification?
An ITIL Managers and Revision Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- business managers
- customers & end-users involved in building good relationships with their IT service providers
- plus any organisation that depends on IT Services
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL Managers and Revision Certification - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials:
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
Accredited Program Courseware - developed to address the unique demands of accelerated learners
|
Module Description |
|---|
|
Service Management Service Support |
|
ISEB Manager's Certificate in IT Service |
|
Service Management Service Delivery (covers part 1 of the exam) |
|
ISEB Manager's Certificate in IT Service Management (covers part 2 of the exam) |
|
Revision days for the Manager's Certification |
ITIL Manager's and Revision Course program in detail
ITIL Service Management Essentials
Incident Management
- Definition of an incident, description of Incident Control
Problem Management
- Definition of a problem and known error, proactive problem management
Configuration Management
- Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
- Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
- Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
- Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
- Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
- Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
- Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
Service Management Service Support
IT Service Support Overview
- Why Service Management?
- Service Support modules
- Relationship with Service Delivery modules
Configuration Management
- Configuration Identification
- Configuration Management Database
- Configuration Control
- Configuration Status Accounting
- Configuration Audits
- Planning for Configuration Management
- Managing Configuration Management
- Costs & Benefits
Service Desk
- Data Capture
- User Requirements
- Planning for the Service Desk
- Managing the Service Desk
Incident Management
- Dealing with incidents
- Managing incidents
Problem Management
- Problem Management Functions
- Incident, Problem and Error Control
- Planning for Problem Management
- Managing Problem Management
Change Management
- Change Management Components
- Requests for Change
Release Management
- Why have Release Management?
- What is Software Release Management?
- Planning for Release Management
- Managing Release Management
Service Management Service Delivery
- IT Service Support Review
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Relationships between Service Support and Service Delivery modules
Service Level Management Overview
- The Requirement
- Service Level Agreement definition
- Service level Management in context
Financial Management
- Introduction
- Accounting and Charging
- Planning for Financial Management
- Costs & Benefits
Capacity Management
- Introduction
- Capacity Management Components
- Planning for Capacity Management
- Performance Management
- Capacity Plan
- Costs and Benefits
Availability Management
- Introduction
- Measurement
- Reporting
- Planning for Availability Management
IT Service Continuity
- Introduction
- Risk Analysis
- Threat Analysis
- Contingency Plan
- Costs and Benefits
Service Level Management
- Planning
- The Customers
- The Services
- Service Level Agreements
- Monitoring and Measurement
ITIL Managers and Revision Certification - Exam Track
The skills required by an individual taking the examination are listed below
- Knowledge of the ITIL Service Support and Service Delivery books.
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation.
- The student is able to design an organisational structure to support the management and use of IT Service Management processes.
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied.
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation.
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes.
- The student possesses the effective written communications skills required to be IT Service Manager or consultant.
- The student possesses the interactive communication skills required to be IT Service Manager or consultant. To be awarded the Certificate the candidate must achieve 50% or greater in both of the written examinations.
Examination procedure
The written examination will consist of two three-hour papers. Paper 1 will cover the area of Service Support, and Paper 2, Service Delivery. There may be considerable overlap in the subject matter between the two papers. The examination is 'closed book' and will be conducted over two consecutive days, the first paper will be held on the afternoon normally a Wednesday and the paper two on the Thursday morning.
The examination is based on a case study which will be provided to the candidates and the Provider's administrative contact at least two weeks in advance of the examination. Approximately 60% of the questions will be based on this case study. The remaining questions will be of a more general nature. The candidates will not be permitted to use their copy of the case study in the examination. Clean copies will be provided for each examination paper.
Each paper will have five questions totalling 20 marks each. In the examination all major topics of the curriculum will be examined.
The course price does not include external exam fees.
ITIL Managers and Revision Certification - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- All Meals; Unlimited Beverages, Snacks and Tea/Coffee
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL Managers and Revision Certification - Prerequisites
Students who are successful in the accelerated Certification course should possess:
- 6-24 months of experience in an IT Service Management
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Managers and Revision Certification Testimonials
"Excellent training and facilities."
Andrea Ingham, Prior Analytics Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (20/7/2008 to 27/7/2008)
"The standard of teaching was excellent. The hospitality of all Firebrand employees was impeccable. An entirely productive and enjoyable experience."
Stephen Joy, Peavey Electronics UK LTD.
Microsoft MCSE Vista Security+ Certification (14 Days) (23/6/2008 to 6/7/2008)
"Firebrand Training have way exceeded my expectations. I never imagined I could describe such an experience as enjoyable, but it has been GREAT, even if incredibly tiring. I could not have been better prepared for the exam in any other way. I absolutely would not hesitate to recommend Firebrand."
Rudy Taylor, Me.
Cisco CCNA Certification (6 Days) (16/6/2008 to 21/6/2008)
"Accelerated learning was the best way of getting trained and certified as you are fully immersed for the whole length of the course."
Christopher Frith, Landmarc Support Services Ltd.
Microsoft MCTS .NET - Web Applications (7 Days) (23/6/2008 to 29/6/2008)
"Second course at Firebrand. Still amazing. Would not entertain the idea of training anywhere else."
Matthew Evans, Cogent Power.
Microsoft MCITP Database Developer (6 Days) (23/6/2008 to 28/6/2008)
"The quickest route to certification and a good understanding of the subject."
TR, Consultant.
PRINCE2 Foundation/Practitioner (5 Days) (28/7/2008 to 1/8/2008)
"The course was excellent."
Gary Denman, Self Employed.
Microsoft Dynamics AX Foundation Developer (4 Days) (22/6/2008 to 25/6/2008)
"A tough course, so you really have to prepare. But provides a wide coverage of the domain."
EJ, Barclays Bank PLC.
Microsoft SharePoint Developer (Dual MCTS) Certification (5 Days) (4/8/2008 to 8/8/2008)
"A well planned course, plenty of practise questions an excellent trainer. Fabulous surroundings - perfect for a residential course and getting away from home. "
Lauren Juggler, Self Employed.
PRINCE2 Foundation/Practitioner (5 Days) (9/6/2008 to 13/6/2008)
"It was intensive but we learnt an awful lot. The food was excellent and the training also. "
AW, Henry Boot PLC Ltd.
Microsoft Dynamics NAV Developer (8 Days) (15/6/2008 to 22/6/2008)
"I would reccomend Firebrand Training to anyone considering a intensive, focused and highly informed course. All aspects of the center and staff were of the highest quality. I will be using Firebrand Training for any future course needs."
Tom Roberts, Logica.
EC-Council CEH (5 Days) (18/8/2008 to 22/8/2008)
"Great place to come and train, helps focus learning in a comfortable and friendly environment. I have been here for three different courses and the standards have always been high."
KT, Protherics.
PRINCE2 Foundation/Practitioner (5 Days) (9/6/2008 to 13/6/2008)
"This is not a course for people who struggle to pick up new ideas quickly, the pace is very fast and the exams really test your knowledge. Our trainer was outstanding and answered all the questions we could throw at him, and also gave us lots of valuable advice from his real-world experience. He also contribute to a fun and positive atmosphere amoung the group. Lessons last all day from around 8:30am to any time in the evening (our earliest finish was around 10:30), with occasional short breaks, making the course very intensive. However, I believe everyone in our group has learned a huge amount and I would recommend the course to any IT professional who learns quickly, isnt afraid of some hard work and can function on little sleep!"
Karen Newitt, Prior Analytics.
Microsoft Dynamics CRM 4.0 (8 Days) (20/7/2008 to 27/7/2008)
"Excellent training in great location."
Clive Fisher, Direct marketing manager.
PRINCE2 Foundation/Practitioner (5 Days) (9/6/2008 to 13/6/2008)
"Truly immersive, you start to live and breathe the course material, thinking of nothing else, not communicating with the outside and not having a care in the worls outside of CISSP. Sets you up perfectly for the 6 hour exam."
Neil Ginns, nCipher.
(ISC)2 CISSP Boot Camp (7 Days) (14/7/2008 to 20/7/2008)
"Really great experience. Everything was working well from the beginning. Great lecturer - really knew his stuff."
Rob Nixon, Ark IT Solutions Ltd.
PRINCE2 Foundation/Practitioner (5 Days) (28/4/2008 to 2/5/2008)
"Best 7 days I have ever spent training. "
MG, Carlson WagonLit.
Microsoft Exchange 2007 (7 Days) (11/8/2008 to 17/8/2008)
"Results speak for themselves, I thought initailly that the pace and long days would cause me to fail through fatigue, but at some point it leveled out and all became clear. Total emmersion in the subject together with the commaradery of the other students made the whole experience a fulfilling and rewarding one."
Colin Smith, MOD.
CompTIA A+/Network+ Certification (7 Days) (30/6/2008 to 6/7/2008)
"The instructor was well prepared and very helpful. The course itself was very interesting and full of brilliant information. The accommodation was top class and the food was amazing! A proper home from home except the food was better! (do not tell my other half though!)"
Michael Jones, Contractor.
EC-Council CEH (5 Days) (23/6/2008 to 27/6/2008)
"It is a hard slog but all worth it in the end. The instructor was great."
MO, Student.
CompTIA A+/Network+ Certification (7 Days) (28/7/2008 to 3/8/2008)
"The standard of teaching was excellent. The hospitality of all Firebrand employees was impeccable. An entirely productive and enjoyable experience."
Stephen Joy, Peavey Electronics UK LTD.
Microsoft MCSE Vista Security+ Certification (14 Days) (23/6/2008 to 6/7/2008)
"A tough course, so you really have to prepare. But provides a wide coverage of the domain."
EJ, Barclays Bank PLC.
Microsoft SharePoint Developer (Dual MCTS) Certification (5 Days) (4/8/2008 to 8/8/2008)
"Absolutley fantastic experience, you only get out what you put in so be prepared for a long day. It is definitely not "death by powerpoint",it is thoery and then practical and lots of it on decent kit that doesnt fall over!! Canine Gonads so just get on and do it.."
Jez Draper, Harland IT Solutions Ltd.
EC-Council CEH (5 Days) (23/6/2008 to 27/6/2008)
"The teaching at Firebrand was second to none. I learnt a lot on this course, not just technical, but about myself. Thank you Firebrand for a memorable experience."
Stuart Platts, EADS Astrium.
CompTIA A+/Network+ Certification (7 Days) (28/7/2008 to 3/8/2008)
"It was really worth to have a course over here.
I am exhausted ;) but full of knowledge."
SM, Cronus Consultancy.
Microsoft SharePoint Developer (Dual MCTS) Certification (5 Days) (23/6/2008 to 27/6/2008)
"Excellent instructor. Good learning environment. Excellent food."
Paul Ashman, Freelance.
PRINCE2 Foundation/Practitioner (5 Days) (30/6/2008 to 4/7/2008)
"Firebrand Training have an excellent facility, the course was well structured and delivered. I would definately recommend Firebrand to anyone who wants to progress in the IT world."
Paul Harper, ABtec Computer Solutions LTD.
Microsoft MCITP Enterprise Administrator (13 Days) (14/7/2008 to 26/7/2008)
"It was nice to have an instructor with real world experience, he really knows his stuff, and could answer all questions thrown at him."
James Batchelor, Computer-eyez (south) Ltd..
Microsoft Exchange 2007 (7 Days) (7/7/2008 to 13/7/2008)
"I have been all over the world working with many companies and have done a lot of training in my life. The training at Firebrand is absolutly fantastic. It has been hard work very focussed and very intensive but I would do another course similar under the same conditions given the chance."
Paul Roberts, Support managers job with oracle DBA stuff within it..
Oracle 10g OCA/OCP Dual Certification (7 Days) (28/7/2008 to 3/8/2008)
"I came on this course to get a good grounding in networking but with the practical experience I badly needed and could not have possibly have got elsewhere. I certainly got that and more. The labs were excellent and worked! The instructor was extremely knowledgeable and approachable. I certainly got what would have taken me years to achieve done in one week. I had planned to spend the whole of next year just on the learning phase of the CCNA so to have the knowledge in one week is priceless. Many thanks."
SJ, Myself.
Cisco CCNA Certification (6 Days) (16/6/2008 to 21/6/2008)
Managers and Revision Certification Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
24/9/2008 |
3/10/2008 |
Limited availability |
|
7/1/2009 |
16/1/2009 |
Seats open |
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